Last Updated: 16/04/25
At Zen Animals, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR).
Zen Animals
Email: angela@zenanimals.co.uk
Website: www.zenanimals.co.uk
For the purposes of data protection law, we are the data controller of your personal data.
We may collect and process the following information:
Contact details: Your name, email address, phone number, and any other information you provide when filling out our contact form or communicating with us.
Technical data: Your IP address, browser type, and usage data collected through standard website analytics tools (e.g., Google Analytics).
We will only use your personal information:
To respond to enquiries sent via the contact form;
To provide you with information or services you have requested;
To improve the functionality and user experience of the website;
To comply with any legal or regulatory obligations.
We do not use your data for automated decision-making or profiling, and we do not sell or rent your personal data to third parties.
Under the UK GDPR, we rely on the following lawful bases to process your personal data:
Consent: Where you have provided consent by submitting your data via our contact form.
Legitimate interests: To respond to enquiries and operate our business efficiently.
Legal obligation: To comply with legal and regulatory requirements.
We only retain your personal data for as long as necessary:
Contact form submissions are retained for no more than 12 months, unless required for ongoing communication or legal obligations.
Analytics data is anonymised and retained as per the third-party provider’s policies (e.g., Google Analytics).
Your data is stored securely on password-protected systems. We take appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction.
If third-party services are used (e.g., email providers or analytics platforms), we ensure they are compliant with relevant data protection laws and provide appropriate safeguards.
We do not share your personal data with any third parties, except:
Service providers who help operate the website or manage communication;
Where required to comply with a legal obligation.
All third parties we work with are required to respect your data and process it in accordance with UK GDPR.
Under UK GDPR, you have the following rights:
The right to access your personal data;
The right to correct or update inaccurate data;
The right to request deletion of your data;
The right to object to or restrict certain types of processing;
The right to withdraw your consent at any time.
To exercise any of these rights, please contact us at: [Insert Contact Email].
If you’re unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
We may update this policy from time to time. Any changes will be posted on this page with the revised date at the top. We encourage you to check this page regularly to stay informed about how we protect your personal information.
If you have any questions about this policy or how we use your personal data, please contact us at:
Email: [Insert Email Address]
Website: www.zenanimals.co.uk
Monday – Friday 9am – 5pm
